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Social Services

Youth Justice Community Service

Kaimahi supervise rangatahi in a positive and rewarding activity to give back to the community. Youth Justice kaimahi support rangatahi into further education, training or employment and apprenticeships.


Whānau Ora Navigation

Whānau Ora Navigators support and assist whānau in the development of whānau aspirational plans and goals. The support is whānau centric, strength based and draw on a number of networks to provide a collaborative approach for overall whānau wellbeing. Whānau Ora is delivered and based on the seven Pou and underpinned by the values embedded in Tikanga.

Whānau Ora is a Māori approach to delivering social and health services to whānau, created to address systematic inequities that have resulted in poorer outcomes for Māori.

The Whānau Ora approach puts whānau at the centre of change and supports them to fulfil their dreams and aspirations, aligning with the seven pou of Whānau Ora.

  • POU TAHI:
    Whānau are self-managing and empowered leaders.
    Huia feather, korowai and taniko are symbolic of rangatiratanga and leadership.
  • POU RUA:
    Whānau in te Waipounamu are leading healthy lifestyles.
    Parirau (wing) represents the physical wellbeing of the whānau and whānau having the ability to thrive.
  • POU TORU:
    Whānau are participating fully in society.
    Poutama symbolises education and knowledge. With knowledge comes better participation in society. Mangopare is a symbol of strength.
  • POU WHA:
    Whānau are confidently participating in Te Ao Māori (the Māori world).
    Whakapapa, Papatūānuku, takarangi (spiral) separating Ranginui, the centre of Te Ao Māori is our connection to our whakapapa.
  • POU RIMA:
    Whānau are economically secure and successfully involved with wealth creation.
    Pātaka, a traditional storehouse with the addition of a pōhā (kelp bag) containing titi.
  • POU ONO:
    Whānau are cohesive, resilient, and nurturing.
    Interwoven koru, embracing with indicative lines, showing certainty and connection during unknow times.
  • POU WHITU:
    Whānau are responsible stewards of their living and natural environment.
    Manaia (guardian) – how we should see whānau within the environment.

Mokopuna Ora Navigators

Mokopuna Ora Navigators work with whānau and tamariki from ages 0 – 5 years. Kaimahi take a kaupapa Māori approach and connection to Te Ao Māori while supporting to build resilient whānau enabling them to be self-managing and ensure tamariki reach their highest potential.

Mokopuna Ora support includes:

  • Support and guidance to parents, caregivers and whānau that need to be empowered through parenting goals
  • A support person at Family Group Conferences
  • Accessing/liaising with external services

Kaumātua Support

Respected greatly, the kaumātua in the rohe are assisted in gaining access to resources and building relationships in the community by taking part in activities, wānanga and Taurite Tū.

Our kaumātua kaimahi, who are valued for their life experiences and wisdom, promote the health and wellbeing of kaumātua to guarantee inclusion and fulfilment.


Healthy Homes

In order to make a home warmer, drier, and healthier, the Healthy Homes kaimahi work alongside whānau and collaborates with them to complete an individualised action plan and conducts an extensive housing assessment. The Healthy Homes Initiative assist whānau in obtaining the interventions required to improve their living conditions, particularly for their tamariki.

Criteria applies, please contact reception to speak with our Healthy Homes kaimahi.


Sexual Harm

Sexual Harm Kaimahi support tamariki, rangatahi and whānau affected by sexual harm up to the age of 24 years old. Appointments can be tailored to you needs.

Supports include:

  • Provide access to community groups and other organisations that will contribute to enhance the outcomes for tamariki, rangatahi and whānau
  • Access to key services such as counselling, access to GP and/or nursing clinic within AWS, ACC, coordinate and facilitate access to appropriate medical specialist agencies
  • Establish a network of support for tamariki, rangatahi and whānau
  • Act as a familiar contact during times of stress, using a holistic approach to advocate and support
  • Safety plans and goals
  • Advocacy and support through court or legal proceedings

Family Harm

Family Harm Kaimahi collaborate and advocate for individuals and whānau who are experiencing family and domestic violence. Referral via Arowhenua Whānau Services website.

Supports include:

  • Working with individuals and/or whānau to establish safety plans and identify risk factors
  • Providing a holistic wrap around service and establishing networks of support for those experiencing family harm
  • Connecting individuals and/or whānau with Social Workers and Counsellors
  • Collaborate and advocate for whānau in family harm
  • Long-term support
  • Advocacy and support through court or legal proceedings

Family Harm – Integrated Safety Response (ISR)

Our ISR kaimahi offer short term support for individuals and whānau experiencing family and domestic violence.

ISR supports include:

  • Creating a safety plan
  • Assisting whānau with courts and processes
  • Connecting whānau and/or individuals with professional services such as counselling, social worker and/or support kaimahi

Transition From Care
Youth age 14 – 25 years
(referrals only via Oranga Tamariki)

Using a holistic approach, the Transition Kaimahi/Worker will support rangatahi to build resilience, navigate life transitions, move towards independence and be strongly connected to their community.

  • Establish positive and trusting relationships with rangatahi, their whānau and the wider community
  • Working collaboratively with outside agencies including iwi, community organisations, YMCA, Oranga Tamariki, Work and Income, training providers, employeers, sports clubs
  • Responding to referrals from external agencies and undertaking needs assessments
  • Goal setting and creating support/action plans for each young person
  • Monitoring and recording progress, and reporting on this

Key outcomes will see rangatahi taking responsibility for choices and actions and engaging positively with their communities. The Transition Kaimahi/Worker will be tasked with facilitating outcomes by providing a positive and respectful environment that enables the rangatahi to work towards their goals.

Contact Information

94 King Street Temuka,
South Island, New Zealand

+64 (03) 615 5180
0800 615 5180

Te Whare Tapa Whā is a kaupapa Māori model that offers a holistic and inter-connected understanding of hauora health.

Te Whare Tapa Whā uses a wharenui (meeting house) as a metaphor to represent the hauora of a person.

It is built of and relies on four parts (or dimensions), which sit upon the whenua (land), the foundations of the wharenui.

To ensure the wharenui is strong and healthy, the four parts are considered together, in a balanced way, with how each contributes and impacts a person’s overall health.

  • Taha Hinengaro
    mental wellbeing, the capacity to communicate, to think, and to feel. (The mind and body are inseparable)
  • Taha Tinana
    physical health, the capacity for growth and development
  • Taha Wairua
    spiritual connectedness, the capacity for faith and enlightenment
  • Taha Whānau
    authentic relationships, the capacity to belong, care and share, where individuals are part of a whānau, iwi, group, or wider social system

“We are a Kaupapa Māori Health & Social Services Provider for people of all ethnicities & ages”

Get in touch to make an
appointment today.