We are a Maori Health Provider for people of all ethnicities & ages.

FAQ

Why do I need to register?
You do not need to be registered, however if you need transport to a medical
appointment, in need of treatment or tests you will need to be registered with our
service.

 


 

Is my personal information confidential? Is what we discuss confidential?
Our service is confidential and culturally safe.

 


 

What if I have no vehicle or transport to visit Clinic?
We can pick you up or visit in your home.

 


 

Are you open every day?
Our Temuka clinic is open Monday to Friday from 8.30 – 4.30pm
Waimate – Every Tuesday 2 – 4pm and Thursday 9 – 12pm
Timaru – Every Thursday 1- 4pm
Twizel – The first Wednesday of the month 12 – 2pm

 


 

Can I ring the Clinic if I just want to speak with a nurse or get some advice?
Yes, there is a duty nurse at our Temuka clinic everyday.

 


 

If I want to meet with you, do I need to come to Clinic?
We can meet you at our office in King St, your home or in the community. We can
also provide support around any appointments you may have.

 


 

Do I need to be Maori?
No, we are a Maori based Health provider, but not exclusive to Maori. Any one is
welcome.

 


 

Can I keep my GP/ family Doctor?
Yes, we are a nurse - led clinic. We encourage your involvement with your own GP,
and encourage discussion and problem solving involving your GP. We can assist you
or advocate for you with any health professional involved in your care.

 


 

Do I have to come to the Marae to be seen?
No, our primary clinic is based at 92A King Street Temuka, however we have clinics in
Timaru, Twizel, Waimate and we also do home visits for most of our services.

 


 

What does it cost?
Nothing, we are a free service.

 


 

Can you come to my home?
Yes, we are a mobile service and can come and see you at home or where ever you
need to be seen i.e. your workplace.

 


 

What days are you open?
Monday- Friday (excluding public holidays, and we close for 2 weeks over Christmas/
New Year) 8.30-4.30pm.
Our clinics in Twizel, Waimate and Timaru have set hours and days.

 


 

Do I need to make an appointment?
No, we offer a walk-in clinic although some days may require you to wait due to
existing scheduled appointments.
Appointments are preferred for outreach clinics in Waimate, Timaru and Twizel, as
we may need to bring extra supplies, i.e. vaccines, Liquid Nitrogen etc.– ph +64 (03) 615 5180

 


 

Can I enrol all my family with you?
Yes – We can develop a care plan tailored to your family’s needs. You could have
input from our whole team to provide the best outcomes for your family. Our Whanau
Ora nurse can facilitate and/or provide support with other agencies.

 


 

Can I refer someone else to your service?
Yes - Anyone can refer into our service, we would make contact with the person
initially and discuss the type of service required.

 


 

I have a concern but I am not sure it’s really a medical issue... can you help?
Yes – Our staff are happy to discuss any issue you may have, our nurses can direct
you to the right person or organisation if we are unable to help.

 


 

Do you only provide services in South Canterbury?
Yes – we are funded by SCDHB and can provide free services anywhere within our
boundary.
Our boundary is from the north side of Waitaki River to the south side of Rangitata
River and west to Aoraki/Mt Cook.