We are a Maori Health Provider for people of all ethnicities & ages.

FAQ

Why do I need to register?
Registering ensures that we have your correct details for any further follow-up eg screening.

 


 

Is my personal information confidential? Is what we discuss confidential?
Our service is confidential and culturally safe.

 


 

What if I have no vehicle or transport to visit Clinic?
Ring for further information.

 


 

Are you open every day?
Our Temuka clinic is open Monday to Friday from 9am – 4.30pm
Waimate – Every Tuesday 2pm – 4pm and Thursday 9am– 12pm
Twizel – The first Wednesday of the month 12pm – 2pm

 


 

Can I ring the Clinic if I just want to speak with a nurse or get some advice?
Yes, there is a duty nurse at our Temuka clinic everyday.

 


 

If I want to meet with you, do I need to come to Clinic?
We can meet you at our office in King St, your home or in the community. We can also provide education and support around any appointments you may have.

 


 

Do I need to be Maori?
We are a Kaupapa Maori services that provides to Maori and non-Maori.

 


 

Can I keep my GP/ family Doctor?
Yes, we are a nurse - led clinic. We encourage your involvement with your own GP,
and encourage discussion and problem solving involving your GP. We can assist you
or advocate for you with any health professional involved in your care.

 


 

What does it cost?
Nothing, we are a free service.

 


 

Can you come to my home?
Yes, we are a mobile service and can come and see you at home or where ever you
need to be seen i.e. your workplace.

 


 

Do I need to make an appointment?
No, we offer a walk-in clinic although some days may require you to wait due to
existing scheduled appointments.
Appointments are preferred for outreach clinics in Waimate and Twizel, as
we may need to bring extra supplies, i.e. vaccines, Liquid Nitrogen etc.– ph +64 (03) 615 5180

 


 

Can I enrol all my family with you?
Yes – We can develop a care plan tailored to your family’s needs. You could have
input from our whole team to provide the best outcomes for your family. Our Whanau
Ora nurse can facilitate and/or provide support with other agencies.

 


 

Can I refer someone else to your service?
Yes, anyone can refer to our service but please make sure that you have informed them of the referral. We would make contact with the person initially and discuss the type of service required.

 


 

I have a concern but I am not sure it’s really a medical issue... can you help?
Yes – Our staff are happy to discuss any issue you may have, our nurses can direct
you to the right person or organisation if we are unable to help.

 


 

Do you only provide services in South Canterbury?
Yes – we are funded by SCDHB and can provide free services anywhere within our
boundary.
Our boundary is from the north side of Waitaki River to the south side of Rangitata
River and west to Aoraki/Mt Cook.